Easy Wash and Dry. No Stress. No Mess.
- Owners must remain in the shop while their dog is being washed.
- Dogs must be on a leash at all times.
- Use the tub and the dryer tie downs.
- Never leave your dog unattended.
- Children under 16 must be accompanied by an adult.
- Dogs that appear aggressive will be asked to leave.
- Out of respect for our neighbors, please pick up after your dog. Bags are available upon request.
General Policies: Safety comes first for everyone during the grooming process, for the groomer as well as your pets. You must inform me prior to grooming if your pet has bitten someone or has aggressive tendencies. Owners will be held liable for any bites or property damage caused by their pets. The groomer will stop the grooming services if I feel your pet’s behavior is compromising their safety or ours. The groomer will charge for the for the amount of the groom accomplished or $35.00 whichever comes first. The groomer understands that some dogs are extremely sensitive to certain grooming procedures such as nail trimming and/or ear cleaning. It is not my intent to cause your dog any discomfort, so although these are routine procedures normally performed for the well-being of the pet(s),I will not continue with any grooming procedure that will cause pain, discomfort to the pet(s) or harm to the groomer. Sometimes, for a more sensitive dog, these procedures are best left to the care of a veterinarian. I will nurture and understand your pet’s feelings and ensure that your pet feels comfortable at all times.
All dogs must be current on rabies vaccination. Please notify us of any health conditions prior to booking appointments. Payment is due by cash, check, or credit card at time of services rendered.
Mat Removal Policy: While we are extremely careful when clipping off excessively matted coats there is a risk of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Removal of the matting may also reveal skin irritations caused by moisture trapped near the pet's skin allowing mold, fungus or bacteria to grow. Clipping may reveal embedded grass seeds, which may leave puss-filled holes in your pet's skin. It is also possible that we may also find V-shaped cuts, where owners have tried to remove the coat with scissors.
The after effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. Shaved pets are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases, pets may also exhibit brief behavioral changes. This is most often caused by the owner accusing the pet of looking silly and exclaiming "What have they done to you!" Your pet only recognizes your tone of voice and not what you are actually saying and thinks he has done something wrong and goes and hides under the bed. The owner construes this as the pet not liking what happened to him at the grooming shop. As the owner, you are responsible for the condition of your pet's coat and may not hold Amherst Dog Wash or the groomer responsible in the event of adverse effects of mat removal.
Frequently Asked Questions
Q: How frequently should I give my dog a bath?
A: Veterinarians recommend bathing dogs every 4 weeks.
Q: Does my dog need vaccinations to use your facility?
A: Yes, and the dogs are required to wear their valid town dog tags.
Q: What if my dog was sprayed by a skunk?
A: Please call for an appointment. Prior to bringing your dog to the Dog Wash, a pre-bath at home is required. A suggested home de-skunking wash: mix 1 liter of hydrogen peroxide, ¼ cup of baking soda, and a tablespoon of dish detergent. Sponge this mixture on your dog and let sit for 30 minutes and then rinse.
Q: Why is the water temperature lukewarm?
A: Hot water dries the dog's skin. Lukewarm bath water may seem cold to you but is more comfortable to your dog. For the same reason, the dryer air is not hot, but do not point the dryer into your dogs ears.
Q: Why does your shampoo not make suds?
A: It turns out that suds are not a measure of the cleaning action of a shampoo. On the contrary, suds are the result of cheap foaming agents added to shampoos to impress the user. Laundry detergents and dishwasher soaps do not contain foaming agents and still do an excellent job. Foaming agents tend to dry out a dog´s skin, and are more difficult to rinse off. We decided to use low-suds shampoos because they are better cleaning agents for your dog, better for their skin and allow for easier rinse off.
Q: How do I give my dog a bath at the Amherst Dog Wash?
1. When you come in, we will give you a towel and a bucket with everything you need (brushes, combs, ear wipes).
2. Place your dog in the tub and secure using tub restraints.
3. Using our unique shampoo system, wet the dog starting at the neck, work towards the tail, then wet chest, belly, legs and feet. Use the wash cloth for the face and head to avoid getting water in the ears. Remember, the low suds system is made for your dog's skin health.
4. Rinse in the same order.
5. Dry excess water with towel and use forced air dryer for remaining moisture on coat, using brushes as needed. Caution: do not point the dryer into the dog's ears.